Privacy Policy

Effective Date: 17 April 2026 · Last Updated: 17 April 2026

Công ty TNHH Dream Lab AI is committed to fully protecting the personal information of its customers in accordance with the company's data protection policy and the applicable laws of Vietnam.

1. Purpose of collecting personal information

The purpose of collecting customer information relates to the following:

• Customer support: course registration, payment, and providing program access.
• Providing product information, services, and support as requested by the customer.
• Sending notifications about our latest programs and products.
• Resolving issues arising during registration and use of services.

2. Scope of information collection

We collect personal information from customers when they register on the website, including: Full name; Date of birth; Email address; Phone number; Team name; Selected program plan; Scholarship or discount code (if applicable).

3. Information retention period

Customer personal data will be stored until a cancellation request is received or the customer contacts us to request cancellation. In all other cases, customer personal information will be kept secure on the servers of dream-lab.ai.

4. Persons or organizations that may access the information

• Service providers: information necessary to operate services will be provided (email delivery, CRM, payment processing, analytics).
• Company employees in specialized departments responsible for customer care during product use.
• Affiliated programs, co-implemented or outsourced for the purposes stated in Section 1, always applying personal information security requirements.
• Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes.
• Business transfer (if applicable): in the event of a merger or consolidation with another company, the buyer will have the right to access information stored and maintained by us, including personal information.

5. Address of the information collecting and managing entity

6. Methods and tools for users to access and correct data

If you have any requests regarding access to or correction of personal information you have provided, you may:

• Call: 0366 720 256
• Email: challenge@dream-lab.ai

Complaint handling mechanism

At dream-lab.ai, protecting your personal information is very important. You are assured that the information you provide to us will be kept confidential. Dream Lab AI commits not to share, sell, or rent your personal information to any other party. Dream Lab AI commits to using your information only in the following cases:

• Improving service quality for customers
• Resolving disputes and complaints within 3 days of receiving the information
• When required by law enforcement authorities

Dream Lab AI understands that your rights in protecting personal information are also our responsibility. In any case of questions, suggestions related to this privacy policy, or related to personal information being used for purposes or scope other than those stated, please contact us via hotline 0366 720 256 or email: challenge@dream-lab.ai for direct resolution with the customer.